Frequently Asked Questions
 

Some of the more frequently asked questions are listed below.  If you still have other questions please let us know by selecting the Contact link on the top or bottom of the page.
16 x 20 Print with beaded walnut frame, black matting, non-glare glass and lustre coating applied. These options are added in the Shopping Cart. As an alternative you can click on the picture of the product in the Shopping Cart to bring up more extensive configuration options.

What forms of payment are accepted?

Most major credit cards are accepted as well as PayPal.

 

Who fulfills orders for purchases made on this site?

Most orders are processed by the company Zenfolio and are fulfilled by several vendors, including Mpix Lab.
When ordering a custom Pet Painting from your favorite pet photo the order is processed by U.S. Quality Products.

 

Is there sales tax on orders?

Any applicable sales tax will be added at the final checkout.
 

Is there shipping cost on orders?

Shipping cost is applied on all orders.
 

T-Shirts and how to take care of them

T-Shirts are the highest quality and are preshrunk to minimize shrinkage.
Wash T-Shirts inside-out in cold water and do not use Bleach or fabric softner.
Dry them on low setting.


Configuring custom options after a product has been added to the Shopping Cart.

After a product  has been added to the Shopping Cart you can add extra options (like framing) from within the Shopping Cart window itself (see Picture 1 below).  As an alternative you can bring up a complete list of configuration options by clicking on the image in the Shopping Cart window (see Picture 2 below).  Selecting this option provides more features and control over the product, such as cropping (center, fit), adding a frame or mounting, paper type, color correction, lustre coating, etc.  The specific options displayed depend on the product that is selected.  It's strongly recommended that you select to configure options especially if cropping is necessary for the product chosen.  Cropping should be set to "Center" when choosing products like Canvas Wraps, Fine Art Prints, Print Wraps and Gallery Mats.

Picture 1:

 

Picture 2 below shows the options available when a 16 x 20 Print was added to the Shopping Cart, and the image was clicked in the Shopping Cart window to bring up these options.  In this particular case the "Framing or Mounting" option was selected and the resulting picture shown above was configured to have a beaded walnut frame with black matting, non-glare glass and lustre coating applied.  Note that these options are not available on Prints that are selected to print on Fuji Pearl paper type.

Picture 2:

What if there is a problem with the order?

If there is a problem with an order please contact us as soon as possible via the Contact link on the top or bottom of the page.  The order processor will be contacted on your behalf to try and resolve the issue.